Thursday, November 29, 2007

What do the Cleveland Cavaliers and the Software Security Company Endforce Have in Common?

The same thing they share with Sam Walton, Warren Buffet and Lee Iacocca. They have all made use of Dale Carnegie Training to get results.

While I don’t know where Sam Walton, Warren Buffet or Lee Iacocca actually trained,
Endforce and the Cleveland Cavaliers have leveraged the talents right here in the Ohio Valley area.

Ed Eppley, one of the partners of Dale Carnegie Training of Ohio and Indiana, and one of the top trainers in the worldwide organization, has worked extensively with the leadership team at Endforce for the past few years. Lance Tyson, President and CEO of the training organization and a major contributor in the nationally recognized Sales Advantage program, has given his expertise to the Cleveland Cavaliers, helping the sales organization exceed their ticket sales projections.

These are just two organizations in Ohio that have benefited from what these two dynamic leaders have brought to the area. To get more of a flavor of what they have accomplished,
read this article from Business First of Columbus (one of the Business Journal family of publications). It was first printed in 2004, but it will give you some insight into what they have planned for the next few years and why it’s an exciting time to be doing business in the Ohio Valley.

Think it’s an exciting time to do business here in the Ohio Valley? Leave a comment letting us know your thoughts.


Yesterday I had the distinct pleasure of attending a graduation. I followed this particular group of people from their first introduction to the Dale Carnegie course 12 weeks ago to their final session, which most individuals consider to be a graduation, and rightly so.

I had the opportunity to speak in front of the group last night. In the process, I related the story of a stress-management consultant who used a cup of water to demonstrate a point. However, during the story, I made another realization, and promptly followed this new direction.

Using a cup of coffee, I held the cup overhead and asked the group, “How much do you think this cup of coffee weighs?”

There were several answers ranging from 8 ounces to 20 ounces.

After collecting several guesses, I revealed that the absolute weight was not important. I could hold the cup high over my head for all to see for a minute and I would not be bothered. If I held it up for 5 minutes, my arm would grow fatigued from the effort. If I held the cup of coffee over my head for an hour, I would be in pain and for anything longer I would be in need of medical attention.

The absolute weight did not matter. What mattered was how long I persisted in holding onto that cup of coffee. So often, we find ourselves holding on to things in our lives that we should have released long ago. These things no longer work for us, like outdated beliefs, misconceptions about our abilities, old work habits, and beliefs about the way the world “used to work”. In spite of our friends and family’s efforts to offer us advice, and in some cases being smacked with a healthy dose of reality, we stubbornly hold on to these beliefs, defining ourselves by them and proudly displaying them for everyone to see, until we begin to crumble and falter under the strain.

I like Dale Carnegie graduations.

I like them because I get to see people liberate themselves from the tyranny of misconception. Last night, I was privileged to see 25 individuals release their old beliefs that they were clinging to for so long, and graduate to explore new possibilities. They got up and demonstrated how they had let go of their past limitations to embrace a new vision of themselves. They revealed how they were more confident in their abilities in handling new situations and communicating with other people. And they demonstrated their flexibility in creating new behaviors, allowing them to step into leadership roles and motivate their team to complete a project.

If you’ve ever had any question about what the Dale Carnegie curriculum, training, and coaching is capable of accomplishing, visit the next graduation in Eastlake and see for yourself what achievement is really all about.

Monday, November 26, 2007

Are You Promotable?

In today’s business environment, we all understand the importance of getting recognition for our accomplishments and achievements. However, when our lives are moving at the speed of business, we can find it difficult to take time and identify our achievements. Equally as difficult is finding a way to promote our accomplishments that gets us noticed without sounding like a braggart.

One of the most overlooked factors is the relationship we have with the people we report to as well as those that report to us. Sometimes, something as simple as just coming in with a smile on our face is enough to make us stand out in a crowd.

I remember a situation that occurred when I lived in Cupertino. I regularly had my shirts laundered and pressed at a dry cleaners to conserve time. There were two dry cleaning shops separated by a distance of two blocks. The shop that was furthest from me charged 50 cents more per shirt than the shop that was closer to me. Yet, I would regularly walk past the shop that was closer to do business with the one that was further away.


Because every time I walked in the door, the woman behind the counter greeted me with a smile. She asked me how I was doing. She even went so far as to ask me my name (imagine that). As for the shop that was closer, the person behind the counter was always on the phone, never smiled, and every transaction was treated in a mechanical fashion.

People that smile naturally attract other people to them. They stand out in a crowd. They get the lionshare of the business, they are hired more often, and they are the ones who get the promotions. I once heard a speaker say that Abraham Lincoln didn’t hire a man because of his face. When questioned about the harsh evaluation, Lincoln replied that anyone over the age of 30 must be responsible for their face!

On Wednesday, December 12, Lance Tyson, President of Dale Carnegie Training of Ohio and Indiana, will be in the Cleveland area to speak on this and other factors that determine a person’s promotability in a workshop entitled "Are You Promotable". Details and registration can be found on the Events page on the Dale Carnegie Cleveland website.

On Tuesday, December 11, Laura Nortz, Director of Training for Dale Carnegie Training of Ohio and Indiana, will be conducting the workshop in the Akron-Canton area. Details and registration can be found on the Events page of the Dale Carnegie Akron website.

Every waking moment, we have an opportunity to take responsibility for our face. And in the process, we take responsibility for the rest of the events that happen in our lives, including getting promoted.

Welcome to Dale Carnegie Training of Ohio and Indiana

Welcome to the blog of Dale Carnegie Training serving Ohio, Kentucky and Indiana.

In the coming days, you will find a host of new information regarding the Dale Carnegie Training Websites serving the Ohio Valley area as well as the new Ohio portal,

You will also find local news, ideas for developing and managing corporate talent, and tips for individual achievement in addition to news about the latest classes and programs in the area.

Come back often to find the latest information, or sign up to be notified of the latest posts.

“Don’t Criticize, Condemn or Complain.” Dale Carnegie